Next dispatch in: Order before 1pm for SAME DAY DISPATCH (Monday to Friday excluding Bank Holidays)
Shipping And Handling
UK £3.00 2nd class delivery (4-5 working days) FREE over £35.00 £4.00 1st class (1-2 working days) £8.00 Special Delivery or APC overnight* (next working day)
EU (selected countries) £6.00 (Ireland, France & Germany) by Royal Mail Max Sort (no tracking) £10.00 by Royal Mail Tracked and/or Signed (depending upon location)
Rest of the World (selected countries) £9.00 (Australia & New Zealand) by Royal Mail Tracked and/or Signed (depending upon location) £13.00 (Canada & USA) by Royal Mail Tracked and Signed £15.00 by Royal Mail Tracked and/or Signed (depending upon location)
All international (non UK) orders are typically delivered within 7-14 days, but can take up to 28 days to arrive. All orders shipped outside of the EU are processed excluding UK taxes but import duties and/or taxes may be applicable in your delivery country for which YOU ARE LIABLE.
We aim to dispatch orders placed before 1pm Monday to Friday the same day (excluding bank holidays). Orders placed after 1pm will leave on the next working day (so on Friday this will normally mean Monday).
Special Delivery/APC Overnight does not cover Saturday delivery. Therefore, orders placed after 1pm Thursday and before 1pm Friday will be despatched on Friday and delivered on Monday. Also Special Delivery/APC Overnight do not offer next day delivery to Northern Ireland, certain parts of the Scottish Highlands and offshore islands (e.g. Channel Islands).
We DO NOT deliver to shipping houses such as Aramex House.
All international (non UK) shipping times are approximate and can take up to 28 days to arrive. All orders shipped outside of the EU are processed excluding UK taxes but import duties and/or taxes may be applicable in your delivery country for which YOU ARE LIABLE.
If we are out of stock of any items you will be informed via email.
You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods. To exercise your right of cancellation, you must give written notice to us by post or e-mail giving details of the goods ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have been despatched/delivered to you, you will be responsible for returning the goods to us either using the freepost label included with your parcel (or at your own cost if outside the UK). PLEASE CONTACT US FIRST FOR A RETURNS NUMBER. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned to: Rayner Shop part of Butterflies Healthcare Ltd The Granary Manor Park Warkworth Banbury OX17 2AG
Once you have notified us that you are cancelling the contract we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.
Should you find any fault with your goods then simply return them to us explaining the problem. We will then either rectify the matter or offer a full refund. While in your care we would expect you to look after the goods and return them to us either in the original packaging or other suitable material.